Frequently asked questions
Can we visit the museum with the class without a guide?
Free visits for groups of up to 75 pupils are possible as an exception, following our approval. Please contact firstname.lastname@example.org for this.
We would ask you to prepare the visit thoroughly, possibly with your own educational material. Self-guiding is not allowed. Please provide sufficient supervision to ensure that the visit proceeds smoothly. One teacher can participate free of charge per group of 25 pupils.
Why is a class/school group limited to a maximum of 20 students for a guided tour?
We have consciously opted for small groups in order to ensure quality and comfort during the tour. In addition, smaller groups can move through the exhibition more easily, and provide the guide with more opportunities to explain the multimedia applications.
Can I pay by invoice?
You can pay on the spot via bancontact or by invoice. The invoice will be sent to the school after the visit.
Can we have lunch with the class on site?
It’s not possible to have lunch (in a group) at Kazerne Dossin, as the museum does not have a museum café or a lunch area. If you’d like to have lunch with your class in Mechelen, you can do so in The Atrium, which is near the museum. This space can be used free of charge, subject to purchase of one consumption (per person). Contact details: 015 33 03 17 or email@example.com, max. 80 people. Location: near the Romboutstoren.
Can I guide the class myself as a teacher?
No, this is not allowed. We only work with our own guides who have fully completed our guide training.
Where can I leave my coat and belongings during my visit?
You can safely leave your belongings in a locker in the cloakroom. We also have group lockers. The person responsible for the group retains the key during the visit.
Can I cancel a guided tour free of charge?
You can cancel a guided tour by contacting the Kazerne Dossin booking office. If you do this at least 72 hours in advance, you do not have to pay the fee for the guide. Admission tickets do not have to be paid for in all cases.