Frequently asked questions
Where can I find information about guest exhibitions?
The alternating guest exhibitions can be viewed on the fourth floor, and you can read all about the current exhibition in our calendar.
I have a good idea for a guest exhibition. Who should I contact?
Our temporary exhibitions are scheduled far in advance by a Temporary Exhibition Steering Committee. Please submit your proposal via this page. The steering committee will then examine your proposal, and will contact you.
Why is there an asterisk next to Roma on the ‘permanent collection’ page?
Because there is no such thing as the ‘Roma’. Each individual from this diverse group has their own identity. In addition, this name was unjustly given a negative connotation, which we do not want to encourage. Stereotyped ideas have a bad influence on our society.
Where is the nearest parking area?
There are parking spaces around the museum, and there is also an underground parking lot, Parking Tinel (Edgard Tinnellaan 6) only a 5-minute walk from the museum. For more information, take a look at the page with the practical information.
Does the museum have an audioguide?
The visit is mainly carried out without an audio guide, but you will need an audio device for the introductory film and for a number of films on the second floor. You can borrow the audio device free-of-charge.
When is the museum open?
You can visit the museum from 9 am on weekdays (except Wednesday, when the museum is closed) and from 9.30 am during the weekend. We close the doors at 5 pm. We will notify you that the museum is about to close a quarter of an hour before closing time.
What are the options for groups?
We offer a wide range of options for groups. Please refer to the offers for primary schools, secondary schools, higher education, and adult groups.
Can I buy a museum pass at Kazerne Dossin?
You can buy a museum pass at the counter, have it extended, or can obtain a replacement if it has been lost.
Who is the architect of the museum?
The museum building was designed by bOb Van Reeth and his architect firm AWG in Antwerp. You can read more about the architecture on the ‘museum’ page.
Can I visit the museum with a wheelchair, or is there a wheelchair available to rent?
The museum is fully wheelchair-accessible, and the accompanying person has free entry. You can borrow a wheelchair free of charge. Reservations are recommended, however, and can be made via firstname.lastname@example.org (at a minimum of five days in advance).
Are animals allowed to enter the museum?
Animals, with the exception of blind guide dogs, are not allowed in the museum.
How do I reach Kazerne Dossin?
The museum is easy to reach, thanks to its central location in Mechelen. If you are arriving by car, train or touring coach, then please check our route instructions for detailed information.
Can I also visit Kazerne Dossin in the evening?
At the moment, you cannot visit the museum in the evening.
Can I go outside during the visit?
You are free to go outside for some fresh air during your visit, and can resume the visit some time later. Please inform the receptionist about this.
Can I take pictures inside the museum?
You are allowed to photograph the permanent collection.
Is it possible to give tickets for Kazerne Dossin as a gift?
We sell two types of gift vouchers, with values of €25 or €10.
Does an individual visitor need to a reserve a ticket in advance?
No, it’s not necessary to book in advance if you come alone, with your family, or with a group of less than 15 persons.
I want to make a reservation via the webshop, but I have a discount card (museum pass or other) and cannot select this online. What should I do?
You cannot use discount cards or free cards via the webshop. You must therefore choose the standard rate and then the ‘Pay in the museum’ option. We can then grant you the discount on site. Please don’t forget to show your discount card at the reception. Payment can only be made via bancontact.
When is a group discount available?
You will receive a group discount from a group of 15 people. Instead of €12 per person, you will then pay €10 per person for the permanent exhibition (and €14 instead of €16 for a combi ticket).
Can I cancel a guided tour free of charge?
You can cancel a guided tour by contacting the Kazerne Dossin booking office. If you do this at least 72 hours in advance, you do not have to pay the fee for the guide. Admission tickets do not have to be paid for in all cases.
I’m visiting Kazerne Dossin on my own. Can I join a guided tour?
Every third Thursday of the month, you can join a guided tour through the permanent expo at 2.30 pm (duration: 2 hours, price: €12, under-21 years: €6). You can visit the temporary exhibition with a guide on the first Sunday of the month (duration: 90 minutes, price €12, under-21: €6), and can visit the Memorial with a guide on the second Sunday of the month (duration: 60 minutes, price €12, under-21 years: €6). Please book these tours online or via email@example.com.
Where can I buy tickets for the temporary exhibition?
You can do this in our webshop. Check out all the options we offer and click on your choice. Are you having any problems? If so, please send a mail to firstname.lastname@example.org.
I would like to donate an object to Kazerne Dossin. Who should I contact?
If you have a valuable object concerning WWII, please contact our researchers by email on email@example.com or by telephone +32 (0)15 29 06 60.