Frequently asked questions

For a self-guided group visit of 20 persons or more, please contact the reservation service of Kazerne Dossin.

The alternating guest exhibitions can be viewed on the fourth floor, and you can read all about the current exhibition in our calendar.

Our temporary exhibitions are scheduled far in advance by a Temporary Exhibition Steering Committee. Please submit your proposal via this page. The steering committee will then examine your proposal, and will contact you.

Because there is no such thing as the ‘Roma’. Each individual from this diverse group has their own identity. In addition, this name was unjustly given a negative connotation, which we do not want to encourage. Stereotyped ideas have a bad influence on our society.

There are parking spaces around the museum, and there is also an underground parking lot, Parking Tinel (Edgard Tinnellaan 6) only a 5-minute walk from the museum. For more information, take a look at the page with the practical information.

The visit is mainly carried out without an audio guide, but you will need an audio device for the introductory film and for a number of films on the second floor. You can borrow the audio device free-of-charge.

You can visit the museum from 9 am on weekdays (except Wednesday, when the museum is closed) and from 9.30 am during the weekend. We close the doors at 5 pm. We will notify you that the museum is about to close a quarter of an hour before closing time.

We offer a wide range of options for groups. Please refer to the offers for primary schools, secondary schools, higher education, and adult groups.

You can buy a museum pass at the counter, have it extended, or can obtain a replacement if it has been lost.

The museum building was designed by bOb Van Reeth and his architect firm AWG in Antwerp. You can read more about the architecture on the ‘museum’ page.

The museum is fully wheelchair-accessible, and the accompanying person has free entry. You can borrow a wheelchair free of charge. Reservations are recommended, however, and can be made via reservaties@kazernedossin.eu (at a minimum of five days in advance).

Animals, with the exception of blind guide dogs, are not allowed in the museum. 

The museum is easy to reach, thanks to its central location in Mechelen. If you are arriving by car, train or touring coach, then please check our route instructions for detailed information.

At the moment, you cannot visit the museum in the evening.

You are free to go outside for some fresh air during your visit, and can resume the visit some time later. Please inform the receptionist about this.

You are allowed to photograph the permanent collection.

We sell two types of gift vouchers, with values of €25 or €10. 

No, it’s not necessary to book in advance if you come alone, with your family, or with a group of less than 15 persons.

You cannot use discount cards or free cards via the webshop. You must therefore choose the standard rate and then the ‘Pay in the museum’ option. We can then grant you the discount on site. Please don’t forget to show your discount card at the reception. Payment can only be made via bancontact.

You will receive a group discount from a group of 15 people. Instead of €12 per person, you will then pay €10 per person for the permanent exhibition (and €14 instead of €16 for a combi ticket).

You can cancel a guided tour by contacting the Kazerne Dossin booking office. If you do this at least 72 hours in advance, you do not have to pay the fee for the guide. Admission tickets do not have to be paid for in all cases.

Every third Sunday of the month, you can join a guided tour through the permanent expo at 2.30 pm (duration: 2 hours, price: €12, under-21 years: €6). You can visit the temporary exhibition with a guide on the first Sunday of the month (duration: 90 minutes, price €12, under-21: €6), and can visit the Memorial with a guide on the second Sunday of the month (duration: 60 minutes, price €12, under-21 years: €6). Please book these tours online or via reservaties@kazernedossin.eu.

You can do this in our webshop. Check out all the options we offer and click on your choice. Are you having any problems? If so, please send a mail to reservaties@kazernedossin.eu.

If you have a valuable object concerning WWII, please contact our researchers by email on archives@kazernedossin.eu or by telephone +32 (0)15 29 06 60.